FileMaker Database Corruption Inspection Report | Neo Code

“Neo Code was able to rescue my corrupt file and avoid a total rebuild of the solution, saving hundreds of hours of development time.”
— NC, Dreams Take Flight Calgary

corrupt filemaker

What is FileMaker Corruption

File corruption is not inevitable, but it’s a good idea to ensure that databases are properly backed-up in case of disaster. While FileMaker takes every precaution possible to prevent data loss – there are those rare occasions when your FileMaker Pro file can become corrupted and data loss may occur.

If your Filemaker database exhibits the following signs, chances are, your file could be corrupted:

  • Application is slow.
  • Multiple users report “beachballs.”
  • Application hangs requiring force quitting of FileMaker.
  • Repeatable FileMaker file crashes.
  • Repeatable FileMaker application or server crashes.
  • Records that can’t be deleted.
  • Ghost records (records that can’t be found, but can be seen in a list).
  • Layouts that cause FileMaker to crash.
  • FileMaker Recover command displays message “file should not be used.”
What is FileMaker Corruption

What causes FileMaker Corruption

There are many problems can FileMaker corruption. Corruption can be caused by both human, network and system issues, including:
  • Catastrophic hardware failure
  • Losing power unexpectedly to your server machine
  • Clients disconnecting without proper termination of their activities
  • Writing / Accessing a bad spot on the hard drive
  • Software or hardware conflicts
  • Network latency

What to do if you suspect your files are corrupted

If you suspect “some” corruption in your file(s), the best course of action is:

  1. Open your current FileMaker Pro file.
  2. Use the Recover command to test for file damage.
  3. If there is file damage then export the data to a neutral file format (like a Merge file)
  4. Import the data from the neutral file format into a copy of your latest master clone
  5. Use the copy of your latest master clone.
  6. Use the Recover command to test if there is damage.
  7. If there is still damage, go to the next step, or complete the Create Ticket form below for an estimate.

If you receive an error message about your file being corrupted when you attempt to open it:

  1. Use the Recover command in FileMaker Pro and FileMaker Pro Advanced to attempt to recover your file.
  2. If the recovered version of your file opens, use it to export your data to a neutral file format (like a Merge file.)
  3. Import the data from the neutral file format into a copy of your latest master clone
  4. Use the copy of your latest master clone
  5. Use the Recover command to test if there is damage.
  6. If there is still damage, go to the next step, or complete the Create Ticket form below for an estimate.

If the file corruption is more severe and you cannot gain access to your current file:

  1. Export your data from your most recent backup to a neutral file format (like a Merge file)
  2. Import the data from the neutral file format into a copy of your latest master clone
  3. Use the copy of your latest master clone
  4. Use the Recover command to test if there is damage.
  5. If there is still damage, go to the next step, or complete the Create Ticket form below for an estimate.

If you do not have a master clone of your file:

  1. Create a clone of your current file or your most recent backup
  2. Import your data into this clone
  3. Use the Recover command to test if there is damage.
  4. If there is still damage, complete the Create Ticket form below for an estimate.

To get a FREE estimate follow these steps:

If you want professional help, send us your corrupt files and we will send you an estimate to get a new file free from corruption. Note: we do not check for programming faults or wrong field (or other elements) definitions.

Step 1 – Create Ticket

Create a ticket with the form below. Ticket needs to includes this info:
  • A description of the suspected of the file is included.
  • Login/password or dependent files are only required, to perform specific tests.
  • the names of files you have uploaded using the sync.com link below
  • the [Full Access] passwords



Step 2 – Upload Files

All data contained will be kept confidential. We can inspect your files provided they meet the following conditions:

  • The file should not be recovered, cloned, or saved as a copy.
  • If you are able to create a clone of the damaged file(s) that shows the exact same symptoms, you can use this clone instead.
  • Files must be zipped.

Use this link to upload your files to us: https://ln2.sync.com/dl/022b51530/yp8z43re-s4ep5xcq-rxvjqetu-ic6n4czd

Step 3 – Review estimate

After reviewing the file we will reach out to you to schedule a zoom meeting to go over your estimate and options available.

Step 4 – Approve the estimate

If you want to proceed and approve the estimate, we will send you an agreement and an invoice for the non-refundable deposit to get started. Once the non-refundable deposit has been received we will notify you with date we estimate to finish creating a new file free of corruption.

Step 5 – Pay Balance

After the new file has been created, we will send an invoice for the time required less balance paid, and a zoom meeting invite. In the zoom meeting we will go over the new file and the post-conversion damage report. Upon receipt of the balance owing, we will send the new file.

FileMaker Information

The Recover command DOES NOT repair files and a recovered file SHOULD NOT be used in a production environment.

Please make sure you have reviewed “File management best practices”
http://help.filemaker.com/app/answers/detail/a_id/11927/~/file-management-best-practices

What to do when your file is corrupt
http://help.filemaker.com/app/answers/detail/a_id/5421/~/what-to-do-when-your-file-is-corrupt

Removing corrupt records from a file
http://help.filemaker.com/app/answers/detail/a_id/4666/~/removing-corrupt-records-from-a-file

Corrupt / Damaged Files: How to avoid the need for recovery
http://help.filemaker.com/app/answers/detail/a_id/4426/~/corrupt-%2F-damaged-files%3A-how-to-avoid-the-need-for-recovery