“Neo Code was able to rescue my corrupt file and avoid a total rebuild of the solution, saving hundreds of hours of development time.”
— NC, Dreams Take Flight Calgary

Symptoms of FileMaker Corruption

If your Filemaker database exhibits the following signs, c, your file could be corrupted:

Application is slow.
Multiple users report “beachballs.”
Application hangs requiring force quitting of FileMaker.
Repeatable FileMaker file crashes.
Repeatable FileMaker application or server crashes.
Records that can’t be deleted.
Ghost records (records that can’t be found, but can be seen in a list).
Layouts that cause FileMaker to crash.
FileMaker Recover command displays message “file should not be used.”

Leading Causes of FileMaker Corruption

FileMaker corruption is typically caused by improperly closing a file because of human, network or system factors. For example:

Catastrophic hardware failure
Losing power to your server machine
Clients disconnecting without proper termination of their activities
Writing / Accessing a bad sector on the hard drive
Software or hardware crashes or conflicts
Modifying a FileMaker file over a network with poor latency

Claris Statement about the Recover Command:

“The Recover command does not repair files and a recovered file should not be used in a production environment.”

To get professional HELP follow these steps:

If you want professional help, send us your corrupt “.fmp12” file and we will send you an estimate to get a new file free from corruption. Note: we do not check for programming faults or wrong field (or other elements) definitions, we only rescue .fmp12 files and our service does not include rescuing FileMaker files that reference external FileMaker data sources.

Create a Ticket

Create a ticket with the form below. Ticket needs to includes this info:

A description of the suspected of the file is included.
Login/password or dependent files are only required, to perform specific tests.
the names of files you have uploaded using the sync.com link below
the [Full Access] passwords

Send us links to your Files

All data contained will be kept confidential. We can inspect your files provided they meet the following conditions:

The file should not be recovered, cloned, or saved as a copy.
If you are able to create a clone of the damaged file(s) that shows the exact same symptoms, you can use this clone instead.
Files must be zipped.

Use file transfer services like www.dropbox.com, www.sync.com or www.wetransfer.com to send us a link to download your files. If you prefer not use to third party, please request that we create a file request for you to upload direct to our server.

Review and approve the estimate

After reviewing the file we will reach out to you to schedule a zoom meeting to go over your estimate and options available. If you want to proceed and approve the estimate, we will send you an agreement and an invoice for the non-refundable deposit to get started. Once the non-refundable deposit has been received we will notify you with date we estimate to finish creating a new file free of corruption.

Review and approve the estimate

After the new file has been created, we will send an invoice for the time required less balance paid, and a zoom meeting invite. In the zoom meeting we will go over the new file and the post-conversion damage report. Upon receipt of the balance owing, we will send the new file.