Corp / Gov’t / Edu Priority and Regular Blocks of Hours

$155.00$225.00

EAN: 2000000074689 SKU: N/A Category:

Description

If you need Emergency service please see Emergency Services product.

If you are a registered charity looking for Regular or Priority service please see our Registered Charity Services product.

If you a corporate, government or education client and need Regular or Priority service then this product is for you.

Emergency Service – 6 business hours response

Priority Service – 5 business days response

Regular Service – 12 business days response

  • Response time does not mean resolution time – that is why the 24 by 7 does not necessarily buy more protection. Response means to begin to look at the problem – resolution is a different matter – can respond in 10 minutes and solution may need 8 hours.
  • Response during business hours: 10am to 6pm PST Mon to Fri, excl stat holidays.
  • Service time is billed is in 20 minute increments
  • Minimum PO required 1 hour
  • Payment is Net 14 Days. Payment of the net amount outstanding on the invoice is due fourteen calendar days after the date of the invoice.
  • This product is for a block of time. It is not a quote or estimate.
  • If more time is needed then another block of time will need to be purchased.

Discount criteria:

  • Hosting customer. If at the time of product purchase you have an active Neo Code hosting account in good standing then choose yes.
  • License customer. If at the time of product purchase you have an annual FileMaker license agreement that you purchased from Neo Code then choose yes.
  • Prepaid. If you would like to prepay for this product then choose yes.

By purchasing these blocks of hours you agree to our Terms of service for Blocks of Hours.

Additional information

Response time

Regular, Priority

Hosting customer

Yes, No

License customer

Yes, No

Prepaid

Yes, No

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