Pre-Paid Emergency Service Blocks of Hours


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If you need Emergency service then this produce is for you.

If you are a registered charity looking for Regular or Priority service please see our Registered Charity Services product.

If you a corporate, government or education client and need Regular or Priority service please see our Regular or Priority Services product.

Emergency Service – 6 business hours response

  • Response time does not mean resolution time – that is why the 24 by 7 does not necessarily buy more protection. Response means to begin to look at the problem – resolution is a different matter – can respond in 10 minutes and solution may need 8 hours.
  • Response during business hours: 10am to 6pm PST Mon to Fri, excl stat holidays.
  • Emergency Service time is billed is in 2 hour increments
  • Minimum PO required 2 hours
  • Payment is pre-paid.
  • This product is for a block of time. It is not a quote or estimate.
  • If more time is needed then another block of time will need to be purchased


By purchasing these blocks of hours you agree to our Terms of service for Blocks of Hours.

Additional information


2 hours, 4 hours

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