Emergency Service Blocks of Hours


EAN: 2000000076096 SKU: N/A Category:


If you need Emergency service then this produce is for you.

If you are a registered charity looking for Regular or Priority service please see our Registered Charity Services product.

If you a corporate, government or education client and need Regular or Priority service please see our Regular or Priority Services product.

Emergency Service – 6 business hours response

Priority Service – 5 business days response

Regular Service – 12 business days response

  • Response time does not mean resolution time – that is why the 24 by 7 does not necessarily buy more protection. Response means to begin to look at the problem – resolution is a different matter – can respond in 10 minutes and solution may need 8 hours.
  • Response during business hours: 10am to 6pm PST Mon to Fri, excl stat holidays.
  • Emergency Service time is billed is in 2 hour increments
  • Minimum PO required 2 hours
  • Payment is Net 14 Days. Payment of the net amount outstanding on the invoice is due fourteen calendar days after the date of the invoice.
  • This product is for a block of time. It is not a quote or estimate.
  • If more time is needed then another block of time will need to be purchased.

Discount criteria:

  • Hosting customer. If at the time of product purchase you have an active Neo Code hosting account in good standing then choose yes.
  • License customer. If at the time of product purchase you have an annual FileMaker license agreement that you purchased from Neo Code then choose yes.
  • Prepaid. If you would like to prepay for this product then choose yes.

By purchasing these blocks of hours you agree to our Terms of service for Blocks of Hours.

Additional information


2 hours, 4 hours

Hosting customer

Yes, No

License customer

Yes, No


Yes, No

You may also like…