At Neo Code, we understand the importance of knowledge transfer for the long-term success of your project. That’s why we recommend dedicating the first 30 days to this critical step. During this period, we’ll work closely with you to ensure that you have a solid understanding of all aspects of your application, from its documentation and credentials to its features and security.
Our knowledge transfer services cover a range of activities, including locating documentation, exchanging credentials, setting up remote access, meeting with your staff, reviewing applications with developers, and reviewing ticket and feature lists with users. This process also provides an opportunity for us to identify areas where we can improve the efficiency and effectiveness of your application.
In addition to the items mentioned above, we can use the 30-day knowledge transfer period for other services that you may need, such as development, training, checking your app for corruption, inventorying your app for best practices, auditing server backups, and reviewing user security.
To ensure that our knowledge transfer services are effective, we use a variety of tools and techniques. These include staff application walk-throughs, one-on-one development sessions via Zoom, disaster recovery simulations, documentation updates or creation using GitLab tickets, wiki and Git, and tickets creation or updates with screenshots and/or screen recording using Loom, Freshdesk, Trello, or Google Sheets.
By partnering with us for knowledge transfer and ongoing maintenance and support, you’ll have the peace of mind that comes with knowing your project is in good hands.